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TERMS AND CONDITIONS

We Empower. We Achieve. We Transform.

By engaging our services, you agree to these terms and conditions. All services will be delivered with reasonable care and skill, in accordance with any specifications or requirements established in writing.

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Due to the nature of our services, you may share confidential and proprietary information with us in the course of our services. We will maintain the confidentiality of all such information and will not disclose it to any third party without your prior written consent, except if this is required by law.

Limitation of Liability Statement:

Novate Group Ltd will not be liable for any indirect, consequential, or special damages arising from the provision of our services. Our liability to you in connection with the provision of our services is limited to the fees paid by you for your chosen services.

Statement of Work:

The statement of work (SOW) will outline the following key elements of your project:

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  • Services provided and terms of service

  • Confidentiality

  • Project objectives, expectations, and specifications

  • Pricing and fee structure

  • Project timeline and milestones

  • Bonuses, if applicable

  • Resources and equipment involved

  • Intellectual property ownership

  • Return of property

  • Additional agreements related to your chosen service(s)

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The SOW will be issued within 72 hours from the project acceptance date. If amendments, updates, or modifications to the SOW are required (e.g., adjustments to project details), an updated version of the SOW will be provided, referenced with a version number (e.g., v1, v2, etc.).

 

Amendments and Modifications:

Any changes to the SOW or additional obligations for either party will only be binding if documented in writing and signed by each party or an authorized representative.

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Client Review Requirement:

Upon receiving the SOW, please review it thoroughly. If you identify any discrepancies, missing information, or errors, notify us within 24 hours.

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Please note that amendments to the SOW may incur additional charges in cases of:

  • Additional services or requirements

  • Additional obligations or project expansions

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Headings in the SOW are for convenience only and are not intended to impact the interpretation of this agreement.

Payments and Charges:

​Service Confirmation

To confirm your service, please ensure the following steps are completed: submit payment for the invoice and sign these terms and conditions. Incomplete steps may lead to project delays or cancellation.

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  • Quote Validity

         Quotes are valid for 7 days. After this period, they may be subject to cancellation or adjustment​

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  • Service Pricing and Payment Terms
    All service prices will be established in the Statement of Work (SOW) before any work begins. Payment due dates will be specified on your invoice, and late payments may incur additional fees or penalties.

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  • Discounts and Offers
    If a discount or offer becomes available after you receive a quote but before payment, you may request that it be applied. We will provide an updated quote upon request.

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  • Payment Process
    Payments are due by the date specified on your invoice. When necessary, please transfer funds using the bank details provided (account number, sort code, and reference). Payments sent to incorrect account details cannot be considered valid.

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For on-demand services, direct payments can also be made via Calendly. Please note that all payments are non-refundable.​

Late Fees and Sanctions:

Our following 3-stage payment reminder process applies to confirmed engagements only.

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  • Step 1: Late payment notification – no charge.

  • Step 2: £25.00 late fee – applied after continued non-payment.

  • Step 3: 30% of total invoice – this includes the £25.00 late fee.

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If payment is not received following these steps, we will proceed with legal action to recover outstanding costs owed to Novate Group Ltd.

Service Terms:

It is explicitly understood and agreed that Novate Group (also known as Novate Group Ltd) operates as an independent contractor and not as an employee. Both the Contractor (Novate Group) and the Client acknowledge that this agreement does not create a partnership or joint venture but constitutes a contract for services only.

The specific terms of your engagement with Novate Group Ltd will be outlined in the mutually approved Statement of Work (SOW).


Project Management:
• Starting from the project commencement date, Novate Group will provide project management services as outlined in the Statement of Work (SOW) approved by the client.

Disclaimer: Receipt of project management services does not guarantee the project’s success.

 

Coaching:
•    From the commencement date of the engagement, Novate Group will provide coaching services as requested by the client.

Disclaimer: Receiving coaching services does not guarantee the success of your goals, endeavours, or circumstances.

 

Consulting:
•    From the commencement date of the engagement, Novate Group will perform consulting services as outlined in the SOW or as requested by the client.

Disclaimer: Receiving consulting services does not guarantee the success of your goals, projects, endeavours, or circumstances.

Third Parties and Partners:

  • Engagement with Third-Party Partners: When engaging with a Novate Group partner, please be aware that you are conducting business directly with that partner, not with Novate Group.

  • Third-Party Costs: Novate Group is not responsible for any costs incurred by the customer in relation to third-party partners or services.

  • Terms and Compliance: Clients using third-party services must adhere to the terms and conditions set by the respective partner. Novate Group accepts no liability for any issues arising from non-compliance with these third-party terms.

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